Our Terms & Privacy

1. Information We Collect

We collect the following personal information:

• Full name
• Email address
• Phone number
• Payment information (processed through secure payment providers)

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To notify you about changes to our services
• To provide customer support
• To analyze and improve service quality
• To monitor and prevent technical issues

3. Data Retention

Personal data will be retained only for as long as necessary for the purposes outlined in this policy, unless legal obligations require extended retention periods.

4. Your Rights

You have the following rights regarding your personal data:

• Access, update, or delete your personal data
• Request correction of inaccurate information
• Restrict processing under certain conditions
• Object to the use of data for marketing purposes
• Request data portability

5. Termination of Service and Control of Uses

AstralHost reserves the right to suspend or terminate services in the event of a violation of our terms, including but not limited to:

• Use of services for unlawful purposes
• Activities that violate local or international laws
• Actions that compromise the integrity or security of our infrastructure

Additionally, AstralHost may conduct internal audits to verify service usage. If concrete evidence of unlawful activity is found, we reserve the right to suspend the service immediately.

6. Contact Us

For questions regarding this Privacy Policy, contact us:

1. No Refund Policy

AstralHost is committed to providing reliable and high-quality services. However, according to our service terms, refunds are not granted.

No refunds will be issued under any circumstances. By purchasing our services, you expressly agree to this policy.

2. Legal Terms

Exclusion of the Right of Withdrawal

Pursuant to Article 59, paragraph 1, letter (c) of the Italian Consumer Code (Legislative Decree 206/2005) and in accordance with EU directives, the right of withdrawal does not apply to digital services that are immediately provided with the user's express consent.

By purchasing our services, you acknowledge and accept that you waive your right of withdrawal and, consequently, any right to a refund.

3. Contact Us

For questions regarding our refund policy, contact us:

1. Intellectual Property Rights

All content, trademarks, and materials published by AstralHost are protected by copyright. Unauthorized copying, reproduction, or distribution is strictly prohibited.

2. Legal Actions

Any violation of these terms will result in legal actions, including financial penalties and possible criminal prosecution.

3. Security & Liability Disclaimer

AstralHost provides basic DDoS protection only. We do not include firewall protection for VPS services, and customers are solely responsible for securing their machines.

For those requiring additional security, we offer firewall setup services upon request.

4. Contact Us

For legal inquiries, contact us: